Orders are processed five days a week. Available parts usually ship in 1-2 business days. Transit times are based on your location.
Orders ship from our 85 US stores located across 12 states. We have a vast inventory of parts, ready to meet your needs promptly and efficiently.
What does "My Store" mean?
Your My Store is indicated at the top of every page. This is the store that processes your order for either in store pickup or shipment. Customers more than 300-miles from an RDO Equipment Co. store most often have a My Store designation called the Online Store.
How can I reset my password?
Since your RDO Account username is your email address, you can easily reset your password here.
Do you offer how to videos?
Yes, explore the quick how-to videos below:
How to Request an RDO Account
How to Use Our Custom John Deere Parts Catalog
How to Use Quick Order
How to Pay for Parts Online
How to Check Real-Time Parts Inventory
Shipping, Tracking & Pickup
What is my tracking number?
UPS tracking numbers are emailed when your order ships. For those with an RDO Account, you can view your tracking information on your order history page.
Can I buy online and pickup in store?
Absolutely! Buy parts online and we will send an email when your order is ready for pickup at your local store. In-store pickup is offered free of charge.
Which shipping methods do you use?
We ship orders via UPS Ground. If you require expedited shipping we recommend that you call the store location closest to you.
Can I get parts shipped to an APO/DPO address?
Yes, not through RDOequipment.com, but through our Governmental Parts Team. Contact govparts@RDOequipment.com with the parts you need and they will provide a quote.
Do you ship to Alaska and Hawaii?
Yes! Please note that additional shipping charges may apply.
We are located outside of the United States; can we still purchase from RDO Equipment Co.?
Currently, we do not offer online international part sales. We encourage our international customers to call our International Sales Division at 844-736-7278 to inquire about ordering the parts and supplies you can view online.
Payment
Where can I access my invoices and fleet?
After signing into your RDO Account, click the invoices & Fleet tab to view your complete list of RDO Equipment Co. invoices and manage your fleet of equipment.
How can I set up an A/R account?
Start your online application today.
What is "My Preferred Method"?
Customers signed into their business-level RDO Account can pay with My Preferred Method during checkout. This informs us to charge your preferred payment method in our business system – like your RDO A/R account, stored credit card, John Deere Financial, or John Deere Multi-Use. Watch this video to learn more.
How are taxes calculated? Our business is exempt from sales tax.
Our shopping cart is configured to collect the proper amount of sales tax based on the point-of-sale address. Businesses who are tax-exempt may submit their tax-exempt certificates to our business office which will adjust how our shopping cart collects taxes for your business. Submit your tax-exempt certificate to salestax@RDOequipment.com.
When will my card get charged if I place an online order?
You will be charged immediately after you submit your order.
Why was my credit card declined during checkout?
On occasion, online transactions may be declined during checkout. Some common reason this occurs are: The card issuing bank may not approve the transaction (i.e. incorrect expiration date, closed bank account). The billing address or CVV does not match the information on file.
Shopping Lists
What are Shopping Lists?
Shopping Lists are a planning and organization tool that let you save, track, and share parts for future or repeat purchases inside your RDO Account. (RDO Account in bold should be hyperlink to RDO Account Login page)
Where do I find my Shopping Lists?
After you sign in, go to your RDO Account to create and manage Shopping Lists. (RDO Account in bold should be hyperlink to RDO Account Login page)
Can I make more than one list (for different machines, seasons, or jobs)?
Yes. You can create and name multiple Shopping Lists to keep items organized however you want. Click Add to Shopping List and choose Create New List. Name your list, and select create.
Can I edit a Shopping List after I create it?
Yes. You can edit, delete, or move items between lists, and update your lists under your account.
Can I add notes to a Shopping List?
Yes. Shopping Lists support notes so you can add context or reminds (helpful when multiple people are using the same list).
Can I share my Shopping List?
Yes. You can keep lists Private or set them to Shared, and you can share with teammates tied to the same customer account.
Quick Order
What is Quick Order?
Quick order is a fast way to add parts to your shopping cart when you already know the part numbers you need. Instead of searching for each part individually, you can enter part numbers directly or upload a list to save time.
Where do I find Quick Order?
After signing in to your RDO Account, navigate to: Parts & Supplies → Quick Order. From there you can begin entering or uploading your parts list. (Hyperlink Quick Order to the quick order page)
How do I use Quick Order?
You can use Quick Order in two ways:
· Enter part numbers and quantities directly into the form
· Download Part List Template, enter in part numbers and quantities directly to the form, then Upload Part List (hyperlink the quick order page for Part List Template and Upload Part List)
Is there a limit to how many parts I can upload?
RDO Account holders can upload 600 lines, while Guest Shoppers are allowed 50 lines.
Can I order parts that aren’t recognized online?
If a part number isn’t recognized or available online, it may not be added to your cart. However, your local RDO team may still be able to help – either add the unrecognized parts in the order comments or reach out for assistance.
